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Patient Information

Patient Services

Burke has a variety of programs, policies and procedures in place to make your stay with us as safe, productive and enjoyable as possible. Here is a list of information you and your family should be aware of when coming to Burke Rehabilitation Hospital. These include information about safety and security, accommodations, visiting hours and other available services.

Safety and Security

Valuables
It is recommended that you keep money and valuables at home and just bring a small amount of cash for newspapers, the coffee or gift shop or vending machines. Valuables can be deposited in the cashier’s office.

Electrical Appliances
Legal and safety requirements dictate that you may not use personal electrical appliances in the hospital until they have been inspected and cleared by the Engineering Department.

Pets
No animals are permitted inside the hospital except for guide dogs and service dogs.

Accommodations

Room Assignment
Your room assignment is based upon your admitting diagnosis. Accommodations are available as a single (private) or double room. Private rooms require an additional charge per day that is not usually covered by insurance. If you are placed in a private room at the hospital’s convenience, there is no surcharge; you may be moved to a double room when one is available.

Communication Assistance
Interpretation services are available to all patients with limited English proficiency. Telecommunications devices (TDDs), television decoders, and hearing amplification devices are available upon request.

Amenities

Food & Nutrition Services
You may have a physician-prescribed diet. Specially-prepared meals, such as Kosher and vegetarian, are available upon request.

Gift Shop 
The gift shop, a service of the hospital auxiliary and staffed by volunteers, is located on the ground floor of the hospital. The gift shop is open from 10 a.m. - 12:30 p.m. and 12:45 - 4 p.m. on weekdays. Evening and weekend hours vary. Gifts, toiletries, greeting cards, clothing and other items are available.

Television
Burke provides free television in every patient room. Upon arrival, we recommend you watch our brief orientation video found on channel 8. More information is provided upon admission.

Telephone
You can make free local and national calls. Information is provided upon admission.

Personal Services

Activities
The Recreational Therapy Department coordinates activities each week for the entertainment and enjoyment of all patients. A weekly recreation schedule is delivered to your room each week. Friends and family members are invited to participate in the activities.

Cashier
The cashier will hold your valuables until you are discharged. Check cashing services, up to $50, are available. The cashier’s office is located in the main lobby and is open Monday through Friday 9:30 a.m. until 2:00 p.m. An ATM is available in the coffee shop located on the ground floor near the main lobby.

Internet Access
Internet access is available on computers located in the patient library on the ground floor, in designated rooms on the first floor, and on the patient units. Access is also available in patient rooms via your own wireless laptop.

Mail and Flowers
Mail and flowers are delivered by volunteers. Outgoing mail can be given to the unit secretary at the nurses’ station or to volunteers in the gift shop. Stamps are available in the cashier’s office.

Newspapers
The Journal News and New York Post are available in the vending machines located in the coffee shop. Daily room delivery of newspapers is available upon request.

For Family and Friends

Visitors/Visiting Hours
Family and friends are welcome to visit you each day while you are at Burke between 8:00 a.m. and 8:00 p.m. However, it should be noted that since Burke provides a minimum of three hours of therapy up to six days per week, patients will not be in their rooms during these times. Families are welcome to observe therapy sessions.

Visitors must stop at the information desk in the main lobby and sign in with the officer on duty. Children under the age of 14 must be accompanied by an adult at all times.

Cafeteria
Family and friends are welcome to eat in the cafeteria, conveniently located on the first floor of the main building. Visitors may join patients for meals in Burke Commons, adjacent to the cafeteria.

Vending Machines
There are 24-hour vending machines on the ground floor near the main lobby and by the door to the Colonnade outside Burke Commons.

Marsal Caregiver Center
The Marsal Caregiver Center provides a peaceful oasis where caregivers can go to receive care for themselves, find solace and refuge. It is separate place within the hospital, where the caregiver can step away from the bedside of their loved one and seek much needed support and information. 

Nearby Lodging in the City of White Plains
There are numerous lodging facilities including hotels and short-term, furnished apartments that are near Burke Rehabilitation Hospital. All of the following have locations in White Plains:

  • Furnished Quarters                                    (212) 367-9400 
  • Crowne Plaza                                             (914) 682-0050
  • Hyatt Summerfield Suites                           (914) 251-9700
  • Residence Inn White Plains                        (914) 761-7700
  • Renaissance Westchester Hotel                 (914) 694-5400
  • Ritz-Carlton Hotel, White Plains                  (914) 946-5500

Parking
Free visitor parking is available throughout the campus at the Burke Rehabilitation Hospital. Please only park in designated visitor parking lots.

What's Happening at Burke

Health Alert: **Limited Visitation Resumes on 6/20**

***Burke will begin allowing limited patient visitation on Saturday, June 20th.*** 

Click here to view the complete list of visitation safety protocols and regulations.

Learn what Burke and Montefiore are doing to keep you and your loved ones safe during the Covid-19 pandemic:

Here's what you need to know about policies and procedures

Rehabilitation care for individuals recovering from Covid-19

Learn how you can help support Burke's Covid-19 response

Concerned about exposure, but have no symptoms? Call the NYS DOH at
888-364-3065.

Get In Touch

Burke Rehabilitation Hospital
785 Mamaroneck Avenue
White Plains, NY 10605

Hospital Main Telephone

(914) 597-2500, (888) 99-BURKE

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