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Patient Financial Services

Whether you are having surgery or a family member has suffered a traumatic injury, insurance coverage, out-of-pocket expenses and hospital changes can be confusing. Our patient account representatives will be happy to answer any questions you have about insurance coverage, expenses and hospital charges. Once a patient has been medically accepted to a Burke program and insurance benefits have been verified, a patient can be admitted to Burke. Upon discharge, a bill for physicians’ and hospital services will be sent to you or your insurance carrier. If there are other fees that are not covered by an insurance company for items such as medications and supplies a bill will be sent to the responsible party for direct payment to the hospital. In order to understand what, if any, services are not covered by your insurance carrier, you can contact the Burke Business Office for additional information. An inpatient representative may be reached at (914) 597-2329.

Financial Assistance
If you do not have health insurance, or have limited coverage, we may be able to help. Burke staff is trained to assist patients in identifying options for paying their medical bills. Burke provides financial aid to patients based on their income, assets and needs.  If necessary, we will assist you with applying for Medicaid or work with you to arrange a manageable payment plan. We will work with you to determine if you are eligible for any of the following payment programs and will help you complete the application process:

  • Government Sponsored Programs Like Medicaid
  • Hospital-Sponsored Financial Assistance
  • State Assistance Programs
  • Charity Care (English) (En Español)
  • No Interest Payment Plans

Insurance and Managed Care                                                           
Burke Rehabilitation Hospital is currently contracted with numerous health care organizations. A partial list is below:

  • Aetna
  • Affinity
  • Blue Cross Pathway
  • CIGNA HealthCare
  • ConnectiCare, Inc.
  • EmblemHealth (HIP/GHI)
  • Empire Blue Cross/Blue Shield
  • First Health
  • Health Republic
  • Hudson Health Plan/MVP
  • Local 1199
  • Magna Care
  • Medicare
  • Medicaid
  • Multiplan
  • Multiplan/PHCS
  • Oxford
  • TriCare
  • United Healthcare

Please be aware that insurance carriers offer multiple insurance plans with differing coverage levels. It is important to check whether Burke’s rehabilitation programs and services are included in your insurance plan’s covered medical benefits. Also, it is common for insurance plans to carry deductible and co-insurance obligations which are the financial responsibility of the patient. Financial representatives from Burke are available to assist you in determining whether our rehabilitation services are covered by your specific insurance plan and in calculating your personal financial obligations as a result of the deductible and co-insurance terms. Please feel free to call our Financial Assistance Office at (914) 597-2329 between the hours of 9:00 AM and 4:00 PM, Monday through Friday.

Hospitals are required by law to make available information about their standard charges for the items and services they provide.

During your inpatient stay at Burke, in addition to being charged a daily room & board rate, you will also be charged any physical, occupational, or speech therapy and pharmacy prescriptions ordered by the physician. Patients will receive a bill from Burke Rehabilitation Hospital for these services. Patients will also receive a separate bill from Montefiore (also known as MMC) for their physician and other related services provided by Montefiore. Charges for consultations with specialists may appear on either billing. These additional charges vary according to treatment plans associated with a patient’s diagnosis. A Burke patient financial services representative is available to help you should you have questions when you receive your bill.

For inpatient and outpatient services, financial representatives from Burke are available to assist you in determining gross charges for your particular diagnosis between the hours of 9:00 AM and 4:00 pm, Monday through Friday. For questions concerning inpatient financial services, please feel free to call (914) 597-2329. For inquiries regarding outpatient financial services please call (914) 597-2206.

For this information in Spanish, click here.  For the Spanish version of the Charity Care application, click here. For the English version of the Charity Care application, click here.

Please click here to review the Charitable Care Policy.

Click here to view Burke's Billing and Collections Policy. 

What's Happening at Burke

Visitation Policy – Two Visitors At A Time – 1 p.m. – 7 p.m. Daily -

Get In Touch

Burke Rehabilitation Hospital
785 Mamaroneck Avenue
White Plains, NY 10605

Hospital Main Telephone

(914) 597-2500, (888) 99-BURKE