A Message from our Vice President
We hope this message finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same at Burke: our commitment to excellence and to the health and safety of our patients.
Patient safety and health has always been a top priority for Burke. We want to update you regarding the procedures we will add to our already comprehensive protocol to continue to keep all patients and staff safe.
Burke follows infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC), the New York State Department of Health, and the Montefiore Health System. We do this to make sure that our infection control procedures are the most current and adhere to each agencies’ recommendations.
You will see some changes when it is time for your next appointment:
- Our staff will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- Temperature screenings will be done upon entering any Burke facility.
- Social distancing measures will be implemented.
- Upon arrival, you will be brought directly into the treatment area when possible, or be asked to wait in your car/outside until your appointment time. We will communicate with you by cell phone because waiting room space will be limited.
- Hand sanitizer will be available throughout our facilities.
- All Burke therapists will be wearing appropriate personal protective equipment.
- All gym equipment and treatment rooms will be cleaned and disinfected before and after each patient appointment.
- All patients must wear face coverings when entering Burke facilities. A mask will be provided to you if you forget to bring one.
- Waiting areas will no longer offer magazines, business cards/brochures and so forth, since those items are difficult to clean and disinfect.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients entering our facilities at the same time.
We ask that you come alone to your appointment, or with one other person. Unless required to be a part of the therapy sessions, we ask that companions wait outside the building or in their car during therapy appointments.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our care. Please reach out to your outpatient location directly. We value your trust and loyalty now more than ever. We know you have a choice in providers for your rehabilitation needs – Thank you for choosing Burke!
Steven Tisser, PT, MBA
Vice President, Outpatient Services