The Burke Advantage Initiative & Patient Experience
Learn more about “The Burke Advantage,” an initiative launched in 2025 designed to shape exceptional patient experience across the organization.
What is The Burke Advantage initiative and its primary goals?
The Burke Advantage is intended to elevate every aspect of the patient journey by fostering an environment of compassion, engagement, and clinical excellence. By prioritizing patient-centered care and staff collaboration, this initiative ensures that every patient feels valued, heard, and supported throughout their experience leading to better health outcomes, improved satisfaction, and stronger recovery. Positive patient experiences are not just about comfort, they are proven drivers of treatment adherence, more effective recovery, and reduced hospital readmissions. When patients feel actively involved, respected, and cared for, they heal faster and regain independence more quickly.
Our efforts enrich the experiences of our patients and caregivers. A key part of this success comes from our multidisciplinary approach to care across the continuum. Nurses, therapists, physicians, social workers, and support staff collaborate to guide each patient’s journey. In 2025, Burke served 3,349 inpatients with 70% discharged to the community and over 202,000 outpatient visits, a 20-year high, reflecting our team’s dedication and shared commitment to providing the highest quality medical care and rehabilitation services.
We aim to translate our employee-chosen core values into specific behaviors that every employee at Burke can put into practice, regardless of their role or department. Through a 90-minute, interactive training session delivered in-house, staff explore how compassion, respect, and accountability shape patient care and reflect on their own role in the experience through various discussions, examples, and role plays. For example, a member of the environmental services team may connect their daily work to infection control, helping them gain a deeper understanding of the difference they make and the impact they have on patient outcomes, trust, and overall results." Each Burke Advantage training session ends with a powerful patient testimonial which really drives home the message: every one of us plays a role in the patient experience.
How does The Burke Advantage improve patient experience across our inpatient and outpatient practices?
The Burke Advantage leads to improved patient experience across the Burke inpatient and outpatient practices by ensuring every interaction consistently reflects our reputation for rehabilitation medicine excellence, strengthening the alignment between our national accolades such as being named a top rehabilitation hospital by U.S. News & World Report and Newsweek, and one of Westchester County’s Best Places to Work by 914INC., and the valuable insights from our Press Ganey patient satisfaction scores.
According to a 2024 Press Ganey survey, Burke has earned exceptional patient satisfaction scores of 93 out of 100 (inpatient) and 98 out of 100 (outpatient) on likelihood to recommend. These patient satisfaction scores are the voice of those we serve, guiding our strategic quality improvement projects. We are committed to fostering consistent, intentional behaviors and to going above and beyond. A simple example is warmly greeting every patient and visitor and personally escorting them to their destination rather than just pointing. While this may seem small, it reflects our dedication to the Burke Advantage — and is just one of many ways we strive to set ourselves apart.
Stories from Burke patients and families regularly illustrate the transformative, positive effect of these moments, like addressing a small comfort or providing even more personalized care. Moving forward, our ongoing efforts will focus on making this exceptional level of service consistent and universal across all settings. By continuing to foster a culture deeply rooted in patient experience and aligned with our C.A.R.E.S. values and reputation, we will ensure that outstanding care is both recognized by our peers and felt by every patient and family we support.
