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Patient Rights


Burke is dedicated to making the care experience at our hospital and outpatient locations the best it can be for patients and their caregivers.  Burke’s Patient Representative is ready to address questions, complaints and grievances. Patients and their families or significant others may contact:

Carla Assenza, LCSW

Phone: 914-597-2826

Email: cassenza@burke.org

Filing a formal complaint without fear of reprisal is the right of every hospital patient in New York State. If you feel your concerns regarding patient care or safety have not been adequately addressed, you may contact the New York Sate Department of Health at 1-800-804-5447.

You may also contact the Joint Commission's Office of Quality Monitoring to report any concerns or register any complaints:

  • Call: 1-800-994-6610
  • Email: complaint@jointcommission.org
  • Visit: www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website. 
  • Fax: 630-792-5636
  • Mail: The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Reports of patient safety events to The Joint Commission must include the healthcare organization's name, street address, city and state.