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Patient Rights


Burke is dedicated to making the experience at our hospital and outpatient locations the best it can be for patients and their caregivers. The Patient Experience department is ready to respond to questions and address any concerns. Patients and their families or significant others may contact:

The Patient Representative

Phone: 914-597-2121

Filing a formal complaint without fear of reprisal is the right of every hospital patient in New York State. If you feel your concerns regarding patient care or safety have not been adequately addressed, you may contact the New York Sate Department of Health at 1-800-804-5447.

You may also contact the Joint Commission's Office of Quality Monitoring to report any concerns or register any complaints:

  • Call: 1-800-994-6610
  • Email: complaint@jointcommission.org
  • Visit: www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website. 
  • Fax: 630-792-5636
  • Mail: The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Reports of patient safety events to The Joint Commission must include the healthcare organization's name, street address, city and state. 

New Patient Visitation Policy Visiting hours 2:00 p.m. to 7:00 p.m. daily. One visitor at a time. Two visitors per day.

What's Happening at Burke

Thank you to everyone for making the Burke Award special!

The celebration of the 25th Burke Award Dinner was held on Thursday, September 23, 2021.

This year’s event was extra special as we saluted and honored our Burke Healthcare Heroes who have worked tirelessly treating survivors of COVID-19, as well as traditional rehabilitation patients.

Our staff are truly heroes for the passion, dedication and professionalism they demonstrate every day, especially in the face of this unprecedented challenge. Their efforts have never wavered, and they should be recognized and applauded.

There’s still time to make a donation in support of our Healthcare Heroes.

Get In Touch

Burke Rehabilitation Hospital
785 Mamaroneck Avenue
White Plains, NY 10605

Hospital Main Telephone

(914) 597-2500, (888) 99-BURKE

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